• Orders dispatched to serviceable pin codes across India.
• If the pin code is non-serviceable, customers must self-ship returns/exchanges.
• Customers are responsible for ensuring correct shipping details.
• Emporiva is not responsible for delays due to courier services or incorrect addresses provided.

Eligibility

• Returns accepted within 7 days of delivery.
• Products must be unused, unwashed, unworn, with all original tags and packaging intact.

Condition of Returned Items

• Items must be in original condition, with tags intact and no signs of wear/use or damage.
• Used, damaged, or incomplete returns will be rejected without refund.

Pickup & Courier Policy

• If 2 pickup attempts fail, customers must self-ship the product at their own expense.
• For non-serviceable pin codes, self-shipping is required.
• 📍 Self-Shipping Address:  [Add Here]

📌 Instructions:

• Securely pack products to avoid transit damage.
• Mention Order ID & Registered Mobile Number on the package.
• Use trackable courier services (e.g., Speed Post, Delhivery).
• Emporiva is not liable for lost self-shipped returns.

Processing Timeline

• QC check within 8–10 business days after receiving the return.
• Refunds initiated within 7–8 business days post successful QC.

Charges & Refund Policy

• Returns:
  - Handling fee: ₹100 (up to 2 items), ₹200 (more than 2 items).
  - Shipping charges are non-refundable.
  - Missing/damaged items → refund adjusted accordingly.
  - Prepaid Orders: Refunded to original source.
  - COD Orders: Refunded as store credit (valid 3 months).
• Store Credit Terms:
  - Non-refundable, valid for 3 months only.
  - Applicable only on COD refunds or where mentioned.

Non-Returnable Items & Exceptions

• Sale/Discounted items: Not eligible for return. One-time exchange allowed (if size available). Clearance items: Final sale – no return/refund/exchange. Already exchanged items: Cannot be returned or exchanged again.

Eligibility

• Exchange requests accepted within 7 days of delivery.
• Product must be unused, unwashed, unworn, with tags and packaging intact.

Charges & Conditions

• ₹150 handling fee per exchange.
• Only one exchange per item allowed.
• After the first exchange → only store credit is provided (if quality/fit still unsatisfactory).
• Exchange allowed for same/different size, color, or product of equal/higher value (price difference must be paid).

Exceptions

• Sale items: One-time exchange only (subject to size availability). Clearance items: Not eligible for exchange. Already exchanged items: Cannot be exchanged again.

• Orders can be cancelled within 12 hours of placement.
• After 12 hours → cancellations are not accepted.
• If order is already shipped, cancellation is not possible. Customers must place a return request after delivery.

If your pin code is not eligible for reverse pickup, you must self-ship the product to:

📍Emporiva, Shop No. 4, Chaman - Mastagad Road, Mastgarh, Laxmi Narayanpura, Jalna, Maharashtra – 431203

📌 Instructions:

• Securely pack products to avoid transit damage.
• Mention Order ID & Registered Mobile Number on the package.
• Use trackable courier services (e.g., Speed Post, Delhivery).
• Emporiva is not liable for lost self-shipped returns.